NoteSurfingHelp
The App is currently in Spanish, so menu names are shown below in Spanish with their English meaning.
Frequently asked questions
How do I cancel my subscription?
Subscriptions are managed by Apple or Google, not by NoteSurfing.
- iPhone: open Settings → your name → Subscriptions → NoteSurfing and tap Cancel Subscription.
- Android: open Google Play → your profile → Payments & subscriptions → Subscriptions → NoteSurfing and tap Cancel.
Cancellation takes effect at the end of the period you already paid for.
How do I restore a purchase?
In the App, open the NoteSurfing PRO screen (from any locked level, or Perfil → Ajustes → Desbloquear PRO) and tap Restaurar compras (Restore purchases). Make sure you use the same Apple ID or Google account you bought with.
The App doesn't detect my voice
- Check that NoteSurfing has microphone permission in your phone's settings.
- Close other apps that may be using the microphone, such as calls, Zoom or voice memos.
- Practice somewhere quiet, without headphones.
- If it still fails, fully close the App and open it again.
How do I change my voice type?
Go to Perfil → Ajustes → Tipo de voz (Profile → Settings → Voice type). Intonation exercises adjust to the voice you choose.
I forgot my password
On the sign-in screen, tap ¿Olvidaste tu contraseña? (Forgot your password?) and enter your email. You'll get a link within a few minutes; check your spam folder too. If you signed up with Google or Apple, use that same button: there is no password to reset.
How do I delete my account?
In the App, go to Perfil → Ajustes → Eliminar cuenta (Profile → Settings → Delete account). Your account and progress are deleted and cannot be recovered. If you can't sign in, or if you also want us to delete your recordings, email privacy@notesurfing.com from your account's email address. Deleting your account does not cancel your subscription: cancel it in the App Store or Google Play too.
How do I report a bug or suggest something?
In the App, go to Perfil → Ajustes → Reportar un problema (Report a problem), or email support@notesurfing.com. It helps a lot if you include:
- Your phone model and OS version.
- The App version (shown in Ajustes).
- What you were doing when it happened and, if possible, a screen recording.
Refunds
Refunds are handled by Apple or Google under their policies. Request them at reportaproblem.apple.com (iPhone) or from your Google Play purchase history (Android).